Support Center

We're Here to
Help

Questions? Issues? Feedback? Reach out to our team.
We typically respond within 24-48 hours.

support@knotsolo.com

Email Support

For general questions, account issues, and technical problems.

Response: 24-48 hours
Mon-Fri, 9am-6pm
Email Us
safety@knotsolo.com

Safety & Moderation

For reporting violations, safety concerns, and urgent issues.

Response: 24h (Urgent: 1h)
24/7 Monitored
Report a Safety Issue
hello@knotsolo.com

Partnerships & Press

For business partnerships, media inquiries, and press requests.

Response: 2-3 business days
Contact Business Team
volunteer@knotsolo.com

Volunteer Inquiries

For questions about becoming a Lifeline Volunteer.

Response: 24-48 hours
Ask About Volunteering
Self Help

Solve It Yourself: Quick Fixes

  • Check if email is verified (check spam folder for verification link)
  • Reset password: Click "Forgot Password" on login page
  • Clear browser cache and cookies
  • Try incognito/private mode
  • Still stuck? Email support@knotsolo.com
  • Ensure ID photo is clear and not blurry
  • Remove sunglasses or face coverings
  • Use valid, non-expired government ID
  • Make sure your selfie matches your ID photo
  • Maximum 3 attempts (contact us if all fail)
  • Need help? Email verification@knotsolo.com
  • Location is hidden until 3 people join (fuzzy location system)
  • Join the Circle first, then location reveals
  • Ensure Circle status is "READY" (not "FORMING")
Learn more: How It Works page →
  • Verify card details are correct
  • Check if card has international payments enabled
  • Try different payment method (Google Pay, Apple Pay)
  • Contact your bank to authorize transaction
  • Still having issues? Email payments@knotsolo.com
  • Check spam/junk folder
  • Add @knotsolo.com to your contacts
  • Verify correct email in Settings → Account
  • Check notification settings are ON
  • Still not working? Email support@knotsolo.com
Reporting

Report a Problem

Report User Behavior

Harassment, inappropriate messages, or violation of our strict community guidelines.

How to Report:

  1. Go to user's profile or message
  2. Click "⋮" (three dots) → "Report"
  3. Select violation type & submit
Action: Safety team reviews within 24h

Report Technical Bug

Website not working, features broken, errors, or unexpected crashes.

How to Report:

  • Take screenshot of error
  • Email support@knotsolo.com
  • Include device info & what happened
Action: Eng team checks within 48h
Report a Bug

Ghost Protocol

Feel unsafe during a Circle? Use this emergency exit tool instantly.

How to Use:

  1. Tap "Ghost Protocol" in app
  2. Confirm activation
  3. You're removed instantly & silently
Action: Safety check-in within 5 mins
Help Us Improve

We Love Hearing From You!

Your feedback shapes KnotSolo's future. Tell us what's working and what's not.

Attach Screenshot (Optional)Max 1000 chars

Note: Feature requests are reviewed monthly. We can't implement everything, but we read every submission!

Community

Connect With Us

Twitter / X

@knotsolo

Platform updates, community stories, quick tips

Instagram

@knotsolo

Circle highlights, member spotlights, behind-the-scenes

LinkedIn

KnotSolo

Company news, job openings, professional networking

Community Forum

Coming Soon

Join discussions, share experiences, connect with other members.

Our Details

Legal Entity:

KnotSolo (Private) Limited

Registration:

Registered in Sri Lanka
Company No: [TBD]

Headquarters:

Virtual Office (Remote-First Company)
Based in Colombo, Sri Lanka

Business Hours:

Monday-Friday, 9:00 AM - 6:00 PM
Asia/Colombo (GMT+5:30)

FAQ Quick Links

Response Times

  • Safety Issues1-24 hours
  • General Support24-48 hours
  • Technical Bugs48-72 hours

If You're in Crisis

KnotSolo is NOT for emergencies. If you are in immediate danger:

Sri Lanka

  • Police: 119
  • Ambulance: 1990
  • Sumithrayo: 011-2692909

International

  • USA: 988
  • UK: 116 123
  • India: 9820466726